Refund policy

Digital downloads

Refund eligibility depends on whether the item has been accessed, whether it was faulty, and whether mandatory consumer law gives you a stronger right.

Because our sets are digital and available immediately, they are non-refundable once the files have been downloaded or accessed, except where the law provides otherwise. Where you have a statutory right of withdrawal, that right may be lost once download begins with your consent — which you give at checkout.

If a file is faulty, corrupted or materially not as described, contact support@dunpicfra.shop within 14 days and we will repair, replace or refund the affected set.

Memberships

• You can cancel a Framewell Club subscription at any time; access continues to the end of the current billing period.
• Part-used monthly allowances are not refundable and do not roll over.
• We do not provide pro-rata refunds for the current period, except where required by law.

Optional physical prints

Where a set is ordered as an optional physical print-on-demand item, it is made to order. If it arrives damaged or defective, contact us within 14 days of delivery with photos and we will arrange a replacement or refund. Because printed items are personalised to your chosen set and size, we cannot accept change-of-mind returns unless required by law.

How to request a refund

Email support@dunpicfra.shop with your order reference and the reason. Approved refunds are issued to your original payment method via Stripe, usually within 5–10 business days.

This policy sits alongside your statutory consumer rights and the terms of service. It is governed by the law of Scotland, United Kingdom.