Framewell

Help centre

Support

Answers to the questions we hear most. Still stuck? Email support@dunpicfra.shop or call +44 7781595644.

How do I get my files after buying a set?+

Download links and your receipt are emailed after checkout. Each set includes print-ready art at A2, A3 and A4, a frame-style mockup, to-scale hanging templates and a layout guide.

Where should I print?+

Print at home or at a local print shop. The layout guide lists sizes and ratios so you can confirm your printer or shop supports them. Screen colour will differ slightly from the printed result.

Can I get a refund on a downloaded set?+

Because sets are digital and downloadable immediately, they are non-refundable once downloaded, except where the law requires otherwise. See the refund policy for details and for the optional physical print option.

What is the difference between buying a set and membership?+

You can buy any set outright, or join Framewell Club to download sets on a monthly or yearly plan. Membership allowances are per month and do not roll over.

Can I use the art commercially?+

Sets are licensed for personal home use. Commercial use requires the Studio commercial-licence option under separate terms. See the content licence.

How do I hang the wall safely?+

Each set includes to-scale paper templates you tape to the wall before drilling. Wall fixing, load and drilling safety are your responsibility; we suggest suitable anchors and damage-free options in the guide.